Advanced Cigar Accessory
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Frequently Asked Questions
  1. Is the Le Veil Humidifier readable at all times, or is there an auto shutoff feature?
  2. Do I need to get a Le Veil DCH-FAN Kit for my humidors?
  3. What are the dimensions of DCH-12V1?
  4. How long will it take for my new humidifier to read accurately in my humidor?
  5. Why is the fan running but no air is passing though the air vent?   
  6. How often do I need to replace the water cartridge?
  7. My new humidifier has been sitting in my humidor for over 24 hours and the humidity has not changed. Why?

     


  Is the Le Veil Humidifier readable at all times, or is there an auto shutoff feature?

  [Yes, the Le Veil hygrometer uses a high quality LCD screen that will stay on and be readable at all times.]

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  Do I need to get a Le Veil DCH-Fan Kit for my humidors?

  [It is a good idea to get a DCH-FAN kit for large humidors. The fan kit will allow the air to circulate more evenly]

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  What are the dimensions of DCH-12V1?

  [ 6" L * 2"W * 3.5"H - with a regular water cartridge.  6"L * 2"W * 2.5" H - with a small water cartridge ]

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  How long will it take for my new humidifier to read accurately in my humidor?

  [Turn on your humidifier and set it in the humidor. Your new humidifier will need about 24 hours to stabilize the humidity in the humidor before it will read accurately.]

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  The fan is running but air is not passing through the air vent, Is my humidifier broken?

  [No, You need to make sure to turn the water cartridge upside down after you refill it, allowing excess water to drain from the cartridge so that air can pass through the water cartridge.]

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  How often do I need to replace the water cartridge?

  [We suggest that you change your water cartridge after refilling three to four times or once a year to keep the quality of freshness at its best]

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  My new humidifier has been sitting in my humidor for over 24 hours and the humidity has not changed. Why?

  [Remove the water cartridge from the humidifier and turn the water cartridge upside down, this will allow excess water to drain from the cartridge so that air can pass through the water cartridge.]

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  Copyright © 2009  [Le Veil]. All rights reserved.
  Revised: 01/27/12.